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Sign up and getting started
 
How do I start with Isen?

Sign up with your email, set a password and select your subscription. You can get started right away.

 
Is Isen suitable for every question?

Isen coaches every facet of personal growth — helping you lead with awareness and purpose. It encourages you to pause, reset, and grow. In case of profound mental health concerns, Isen will guide you to appropriate professional support.

 
Can I use Isen without an account?

No, an account is required.

 
What if Isen doesn’t give me the answers I’m looking for?

Try rephrasing your question. If Isen still isn’t helping enough, you can connect with The Reset House. Together, you’ll explore your situation and decide whether a coaching program is right for you. Be aware The Reset House team only speaks Dutch or English.

 
Do I need to talk to a human coach first?

No, you can start right away with Isen.

Subscriptions
 
Am I tied to a subscription?

No. You can cancel at any time. Once the paid period has ended, the subscription will expire.

 
Is this reimbursed by my employer?

More and more employers reimburse AI coaching as part of vitality or leadership development.

 
Can I pause or change my subscription?

You cannot pause your subscription, but you can change or cancel it at any time.

Conversation length & tokens
 
Does an online session last as long as a face-to-face conversation?

Not necessarily. Online coaching is highly efficient. You don’t spend time on small talk or lengthy introductions as often happens in face-to-face sessions (such as welcome talks, setting the scene, or narratives with coach examples). While the number of words and the quality of coaching remain the same, a 20-minute online chat can easily equal the depth and value of a one-hour face-to-face session.

 
What are Tokens?

Tokens are like small digital coins. Every time you type something and Isen responds, tokens are used.

How does that translate into words?

  • 1,000 tokens equals roughly 750 words of text (about one A4 page).
  • Based on our experience, 4,000 tokens correspond to approximately one complete face–to–face conversation.
Security and Data
 
What happens to the information I share with the AI?

Everything remains private. Nothing is shared with third parties and no data is sold.

 
Are my conversations stored?

Temporarily, to guide you better. You can delete them at any time.

 
Is the technology safe?

Yes. The environment is encrypted and complies with all GDPR EU guidelines.

 
Is anyone watching what I type?

No. No one ever watches your conversations.

FTR